Refund policy
We offer a 30-day return policy. You have 30 days after your order is confirmed as delivered to request a return.
Return Eligibility
To be eligible for a return, the item must be unused, unwashed, and in the same condition in which it was received. The item should also be returned in its original packaging when reasonably possible. Proof of purchase is required.
All returns must be approved by HOSTECCO before they are shipped. Returns sent without prior authorization, or sent to an address other than the address provided in our return instructions, may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at hostecco@outlook.com and include your order number and reason for the return.
Return Address
After your return request is approved, we will provide the applicable return address and shipping instructions.
Our designated return location may vary depending on the order, delivery country or region, warehouse availability, and shipping carrier. The return location may be in a different country or region from the original delivery address. Please do not send returns to the sender address shown on the original package or to an address obtained from another source.
Returns for Non-Defective Reasons
For returns caused by a change of mind, personal preference, or an incorrect size, color, or design selection, the customer is responsible for all return shipping costs.
Customers must use a trackable shipping service and provide the carrier name and tracking number. We may also request a shipping receipt or other proof of shipment.
Tracking information must be verifiable directly through the carrier's official website and must confirm delivery to the return address and postal code, or equivalent destination identifier, provided by HOSTECCO.
After carrier tracking confirms that the approved return has been delivered to the correct return location, we will process the eligible refund within 5 business days.
We will refund the amount paid for the returned merchandise and any applicable sales tax. Original shipping charges and return shipping costs are non-refundable for returns made for non-defective reasons.
For non-defective international returns, the customer is responsible for return shipping, customs documentation, duties, taxes, and other return-related charges, unless applicable law requires otherwise. Packages that require HOSTECCO or the designated return location to pay additional charges may be refused.
Tracking numbers that are invalid, duplicated, unverifiable, delivered to an incorrect address, postal code, or equivalent destination identifier, returned to the sender, or otherwise unrelated to the approved return may not qualify for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, materially different from its description, or incorrect.
Please include your order number and clear photos of the item and its packaging. Depending on the circumstances, HOSTECCO may:
- Send a replacement;
- Issue a full or partial refund without requiring a return;
- Provide prepaid return instructions; or
- Offer another appropriate resolution.
If HOSTECCO requires a return because the item is damaged, defective, or incorrect, HOSTECCO will be responsible for the approved return shipping cost.
Refunds issued without requiring a return are provided solely at HOSTECCO's discretion and are not automatically available.
Custom and Personalized Products
Custom and personalized products cannot be returned because of a change of mind, personal preference, or an image or design supplied or approved by the customer.
However, please contact us if a custom item arrives damaged, defective, incorrectly produced, or materially different from the approved order. We will review the issue and provide an appropriate resolution.
Promotional and Final Sale Items
Items purchased using a first-order discount, promotional code, or other general discount remain eligible for return under this policy.
Only items clearly identified as “Final Sale” before purchase are not eligible for return for non-defective reasons. This restriction does not apply if an item arrives damaged, defective, or incorrect.
Gift cards are non-refundable.
Exchanges
If you would like a different size, color, or design, please request a return for the original item and place a new order after the return has been approved.
Unless the exchange is required because of a HOSTECCO error or product defect, the customer is responsible for returning the original item.
Refund Processing
After an eligible refund is processed, the refund will be issued to the original payment method. Please allow additional time for your bank, credit card company, PayPal, or payment provider to post the refund to your account.
If more than 10 business days have passed since we confirmed that your refund was processed, please contact us at hostecco@outlook.com.
European Union, United Kingdom, and Mandatory Consumer Rights
If an order is shipped to the European Union, the United Kingdom, or another jurisdiction that provides mandatory cancellation or return rights, those statutory rights continue to apply and are not limited by this policy.
Where required by applicable law, eligible customers may cancel or return an order within the legally required period. Standard outbound delivery charges will be refunded where required by law. Customers may remain responsible for return shipping unless the item is defective, incorrect, or applicable law requires otherwise.
Custom and personalized products may be excluded from cancellation rights where permitted by applicable law.
Contact
For return or refund questions, please contact us at hostecco@outlook.com.