Introduction

At HOSTECCO, we ship custom and ready-made pillow covers to customers around the world every day.

Whether you're ordering a single custom pillow cover or placing a bulk order for your business, we want the shipping process to feel clear, reliable, and worry-free.

This guide explains everything you need to know about:

• International delivery times
• Shipping methods
• Taxes and customs
• Custom order policies
• Tracking and packaging
• Bulk and wholesale logistics solutions

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Where We Ship

HOSTECCO currently ships to most countries worldwide, with our main markets including:

• United States
• Canada
• Mexico
• United Kingdom
• Germany
• France
• Italy
• Spain
• Ireland
• Australia

Many countries are eligible for free standard shipping, depending on the order amount and destination.

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Processing Time Before Shipping

Before shipping, every order goes through a processing stage to ensure quality and accuracy.

Standard Products

• Usually processed within 1–2 business days

Custom Products

• Usually processed within up to 3 business days
• Additional time may be needed because each design is produced individually

This process helps ensure:

• Accurate printing
• Quality inspection
• Safe packaging before shipment

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Standard International Shipping

Our standard international shipping usually takes:

7–12 business days

depending on destination country and local customs clearance speed.

Standard Shipping Channels

We commonly use reliable international parcel lines operated through:

• SF Express international logistics channels
• YunExpress international parcel solutions

These shipping methods provide a balance between:

• Cost efficiency
• Stable delivery times
• Reliable tracking

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Expedited Shipping (DHL / UPS)

Need your order faster?

Customers can contact our website customer service team to request expedited shipping options.

Expedited shipping carriers include:

• DHL
• UPS

Why is expedited shipping more expensive?

Premium carriers such as DHL and UPS charge significantly higher international transportation fees compared to standard parcel lines. The additional shipping cost reflects these premium logistics services and faster delivery speed.

Expedited delivery time:

In many regions, expedited shipping can reduce delivery time to approximately:

Within 7 business days

depending on destination and customs processing.

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Customs Duties & Import Taxes

For most major countries, customers usually do not need to pay additional import duties or taxes.

This includes many orders shipped to:

• United States
• United Kingdom
• Canada
• Australia
• Most European countries

However, certain countries or regions may have additional import duties due to local customs regulations.

Example:

• Brazil may require customers to pay additional import taxes because of local import policies.

If special customs requirements apply, customers may be contacted during the shipping process.

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Full Order Tracking

All HOSTECCO orders include tracking information.

Customers can track their packages throughout the shipping journey, from warehouse dispatch to final delivery.

Tracking updates may vary depending on:

• Destination country
• Local carrier scanning frequency
• Customs processing time

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Packaging & Product Protection

All orders are shipped in neutral packaging.

Because pillow covers are soft textile products, customers generally do not need to worry about transportation damage caused by pressure during shipping.

Before shipment, products go through:

• Quality inspection
• Secure packaging preparation
• Order verification

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What Happens If a Package Is Damaged?

If your package arrives damaged during transportation, please contact our customer service team as soon as possible.

Depending on the situation, we can help with:

• Replacement shipments
• Partial refunds
• Full refunds for affected items

Photos of the damaged package or product may be requested to speed up the resolution process.

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Custom Order Refund & Replacement Policy

Because custom products are made specifically for each customer, refund policies differ slightly from standard products.

Eligible for Refund or Replacement

• Printing defects
• Quality problems
• Shipping damage
• Incorrect product sent by us

Not Eligible for Refund

• Customer uploaded the wrong image
• Wrong size selected by customer
• Minor color differences caused by screen/display variations

If there is a genuine quality issue, our team will work to provide a fair and satisfactory solution.

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Wholesale & Bulk Shipping Solutions

HOSTECCO also supports wholesale and small business orders.

For larger quantity orders, we can provide:

• Air freight solutions
• Sea freight solutions
• Delivered pricing options

In some cases, bulk shipments can include delivery directly to:

• Final-mile carriers
• Warehouses
• End customers

This makes HOSTECCO a flexible partner for:

• Small businesses
• Designers
• Influencers
• Home décor brands
• Custom merchandise sellers

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Why HOSTECCO?

HOSTECCO was established in 2019 and has trademark registrations in:

• United States
• United Kingdom
• European Union
• Mexico
• Canada

We focus heavily on:

• Product quality
• Professional printing
• Reliable customer service
• Flexible logistics solutions
• Low minimum order support

Whether you need one custom pillow cover or a large wholesale shipment, our goal is to provide dependable service and long-term cooperation.

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Frequently Asked Questions (FAQ)

How long does international shipping take?

Standard international shipping usually takes 7–12 business days after processing.

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How long does custom order processing take?

Custom products are usually processed within up to 3 business days before shipment.

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Can I expedite my order?

Yes. Customers can contact website customer service to arrange expedited shipping through DHL or UPS.

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Do I need to pay customs duties?

Most customers in countries such as the USA, UK, Canada, Australia, and many European countries do not need to pay additional import duties. Some countries, such as Brazil, may require additional customs fees.

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Can I track my order?

Yes. All orders include tracking information.

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What if my package arrives damaged?

Please contact customer service with photos of the damage. Depending on the situation, replacement or refund solutions can be arranged.

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Can custom products be refunded?

Quality issues and printing defects are eligible for refund or replacement. Customer upload mistakes or incorrect size selections are generally not refundable.

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Do you support wholesale orders?

Yes. HOSTECCO supports small business and wholesale customers with flexible air and sea freight logistics solutions.

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Final Thoughts

International ordering should feel simple and transparent.

At HOSTECCO, we work to provide:

• Reliable international shipping
• Flexible logistics solutions
• Professional custom printing
• Responsive customer support
• Fair after-sales service

Whether you're ordering for your home, your brand, or your business, we're here to help make the process smooth from production to delivery.

Ready to create your custom pillow covers?
Explore HOSTECCO collections or contact our team for custom and wholesale inquiries.